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As part of my commitment to customer service, I pledge to each of my valued customers:
- To do what I say. If I tell you I will do something, I will do it when I say I will.
- To communicate regularly. I will provide you
with timely updates and communicate with you continually throughout the
mortgage process. This includes my “Your Mortgage, Your Week” email at
the start of each week that details the current status, what you can
expect to occur during the week, and what will need to be done during
the week.
- To get the best loan and provide options.
After working with you to fully understand your needs, I will get the
best and most appropriate home loan options available from my lenders,
for your particular situation.
- To personally manage your mortgage home loan processing.
To ensure your loan processes as quickly and smoothly as possible, I
personally will manage the processing of your loan and not pass that
responsibility off to an unknown loan processor.
- To provide a positive mortgage home loan experience. I will provide you with the best customer service I can to provide an experience you are more than happy with.